Refund and Cancellation Policy
Last updated 20 October 2026
Progz is prepaid: you recharge credits and they are used as your AI employees work. This page explains when money comes back.
1. Credits don't expire
Unused credits stay in your account for as long as it is open. There is no monthly plan to cancel.
2. Refund of unused credits when you close your account
When you close your account, we refund your unused paid credits to the original payment method. Welcome or promotional credits that you didn't pay for are not refunded.
3. What is not refunded
- Credits already used for answered calls and other usage shown in Billing.
- Phone number rent for a month that has started.
- GST that has already been paid to the government. Where the law allows, we issue a credit note and refund it too.
4. Mistakes and failed payments
- Charged twice, or charged but no credits added? Write to us. We check with Razorpay and refund the extra amount in full.
- If we charged credits wrongly (for example for a call that didn't connect), we add them back.
5. How to ask and how long it takes
Email info@progztech.com from your account's email with your workspace name. We reply within 2 working days. Approved refunds are sent within 7 working days, and your bank may take another 5–7 working days to show them.